Search Knowledgebase

The most common issues are listed in our knowledgebase
system, so please have a look first.

Support Availability

Carefully check our support availability week days and hours.
Current max response time is 24 hours.

Monday – Friday: 1 AM – 1 PM EST
Saturday – Sunday: CLOSED
Monday – Friday: 8 AM – 8 PM EET
Saturday – Sunday: CLOSED

Realtime Status:

Support StatusThe Support Team is currently ONLINE
Working HoursWorking days

Right now, our help team is online. If you send us a ticket, you will receive an answer as soon as possible. Thank you for your patience! Support availablity hours listed on the left side.

Due to legal holidays in our country, the support team will be unable to reply to the posted tickets (Ticket response time will be up to 4 days): From June 11th to June 14th the help team will be offline.

In the meantime, you can browse for an answer via:

Currently the ticksy platform is not responding. Because of this, we will be late in responding to tickets that are already open. Thank you for understanding!

In the meantime, you can browse for an answer via:

Submit Ticket

If you didn’t found the solution to your question or problem in our knowledgebase,
then you definitely need to get in touch with our dedicated help team.

*If your license is expired, please read this article. **Learn more on What Does Item Support Cover?